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Our Return Policy

At BeYou, BeeHappy, each of the items is lovingly handcrafted, which means they may exhibit slight variations from the photos on our website. These differences are part of the charm and uniqueness of our products and do not qualify them for returns. However, we are committed to ensuring that you love your purchase. If you encounter any issues, please reach out to us, and we’ll do our best to make it right.

We appreciate your understanding of the unique qualities of handcrafted items and your support for our small business. Our goal is to ensure you are completely satisfied with your purchase.

Please contact bu_beehappy@outlook.com as soon as possible. We value your satisfaction and will work with you to find a solution, whether it’s a repair, replacement, or another resolution that makes you happy.

Key Points of Our Return Policy

1. Items Eligible for Return

  • Standard Products: You can return standard items (non-customized) within 7 days of receipt. Returns will be subject to a deduction of the original freight costs.

  • Customized Products: Due to the personalized nature of customized items, these are non-returnable and non-refundable.
     

2. Conditions for Return

  • Items must be returned in their original condition, unused, and with all packaging intact.

  • Variations in handcrafted items that are a natural result of the creation process are not considered defects and are not eligible for return.
     

3. Process for Returning Items To initiate a return:

  • Contact us at bu_beehappy@outlook.com within the 7-day period, providing your order number and reason for the return.

  • We will guide you through the return process, including how to send your item back to us.
     

4. Refunds and Deductions

  • Once we receive and inspect your returned item, we will process your refund, deducting the initial freight cost.

  • Refunds will be issued within 7-10 business days after we receive the returned item.
     

5. Issue Resolution If you have any concerns or issues with your purchase:

  • Please contact us at bu_beehappy@outlook.com as soon as possible. We value your satisfaction and will work with you to find a solution, whether it’s a repair, replacement, or another resolution that makes you happy.
     

6. Contact Information For any questions or assistance with our return policy, you can reach us at:

Additional Considerations

  • Packaging: Please ensure items are securely packaged to prevent damage during transit.

  • Return Shipping Costs: Customers are responsible for the cost of return shipping unless the item is defective or we have made an error with your order.

  • Damage During Transit: If your item arrives damaged due to shipping, please contact us immediately with photos and we will assist in resolving the issue.

We appreciate your understanding of the unique qualities of handcrafted items and your support for our small business. Our goal is to ensure you are completely satisfied with your purchase.

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